01 Introduction
Azad Sound Service ("we", "us", "our") respects the privacy of every customer who walks into our store, calls us, or visits this website. This Privacy Policy explains what personal information we collect when you purchase a product or book a repair/installation service with us, how we use it, and the choices available to you.
By sharing your information with us — for example, while placing an order, booking a service, or filling any form on this website — you agree to the collection and use of information as described in this Policy.
02 Information We Collect
We collect only the information necessary to serve you as a customer:
- Contact details — your name, phone number and address, collected when you place an order, request delivery, or book an installation or repair visit.
- Purchase & service details — the products purchased, invoice details, warranty information and service or repair history associated with your appliances.
- Payment information — details of the payment mode used (such as cash, card or UPI). We do not store full card or banking credentials; these are processed by the relevant bank or payment provider.
- Communication records — notes from calls or messages exchanged with our team regarding an order, delivery or service request.
- Website usage information — if you use this website, basic technical information such as browser type and pages visited may be recorded automatically, as described in Section 6.
03 How We Use Your Information
- To process and fulfil your purchase, including billing, delivery and installation.
- To schedule and carry out repair or after-sales service requests.
- To contact you regarding order status, delivery timing, or service appointment confirmations.
- To maintain warranty and service records so we can assist you faster on future visits.
- To respond to queries, complaints or feedback you share with us.
- To comply with applicable tax, billing and consumer-protection record-keeping requirements.
We do not use your personal information for any purpose beyond what is reasonably needed to serve you as a customer, unless you have separately agreed to it.
04 Sharing of Information
We do not sell or rent your personal information to any third party. Your information may be shared only in the following limited situations:
- With authorised service centres or manufacturers, where required to process a warranty claim on your behalf.
- With delivery or logistics partners, solely to complete delivery of a purchased product to your address.
- With payment processors, to the extent necessary to complete a digital payment transaction.
- Where disclosure is required by law, court order, or a valid request from a government or regulatory authority.
05 Data Storage & Security
Customer and billing records are kept in physical registers and/or basic digital records maintained at our store, and are accessible only to authorised staff. We take reasonable care to protect this information against unauthorised access, loss or misuse. However, no method of storage or transmission can be guaranteed to be completely secure, and we encourage customers to share only the information necessary for their purchase or service request.
We retain purchase and service records for as long as reasonably necessary to support warranty claims, servicing history and applicable legal or tax requirements.
06 Website Usage & Cookies
This website is primarily informational, showcasing our products, services and store location. If you contact us or fill any enquiry form through this website, the details you provide will be used only to respond to your enquiry, in line with this Policy. Standard, non-identifying technical data (such as browser type or approximate location for map directions) may be processed by third-party services embedded on this page, such as map services, in accordance with their own privacy practices.
07 Your Rights & Choices
- You may ask us what personal information we hold about you in connection with your purchases or service history.
- You may request correction of any inaccurate contact or billing information.
- You may ask us to stop contacting you for anything other than active order or warranty-related communication.
- You may request deletion of your information, subject to our legitimate need to retain billing and warranty records as required by law.
To exercise any of these choices, please contact us using the details in Section 11.
08 Children's Privacy
Our products and services are intended for adult customers. We do not knowingly collect personal information directly from children, and any purchase or service booking is expected to be made by, or on behalf of, an adult family member.
09 Third-Party Links
This website may reference or link to third-party services, such as map directions or manufacturer websites, for your convenience. We are not responsible for the privacy practices of these third-party sites, and we encourage you to review their respective policies.
10 Changes to This Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any update will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.
11 Contact Us
For any questions about this Privacy Policy or how your information is handled, please reach out to us:
- Address: Shop No. 10853, Sector 17, Main Bazar, Derabassi, Distt. SAS Nagar Mohali, Punjab
- Phone: 98149 37234 · 97800 13301 · 97815 37234